Privacy Policy

1. General

This policy explains how personal data of users of the MatnlaAI mobile app (iOS and Android) and the matnlaai.uz website (the "Service") is processed. It follows Law of the Republic of Uzbekistan No. ZRU-547 "On Personal Data" of 2 July 2019.

By using the Service or signing in, you consent to the processing described in this policy, including transfer outside Uzbekistan (section 5). If you do not agree, do not use the Service.

2. Data we process

• Account: name, email, profile picture, Google or Apple identifier, selected language, sign-up platform, and your answer about how you found us.
• Audio: to create subtitles or clean up a voice, the video's audio is sent to our server. We do not use voice to identify individuals.
• AI montage: frames from the video, subtitle text, your instructions, and images or videos you add.
• Video submitted as a template: only if you tap this button, the finished video, your name and your email are sent for review.
• Projects: subtitle text, timings, language, translations and style.
• Payments: amount, payment provider, order and transaction numbers, balance history, and the fiscal receipt link.
• Saved cards: masked number (for example, 8600 55** **** 3244), card type, masked phone number, encrypted payment token, and a code that recognises a card added again. We do not store the full card number or expiry date: they are passed to the payment provider only to obtain the token.
• Usage statistics: exports and other actions, video duration, platform, app version.
• Diagnostics: error text, device model, system and app versions.
• Device: push notification token. The app has no ads and does not collect the advertising ID.
• Requests: feedback, rating, and the reason for deleting an account.

When creating subtitles, the video itself is not uploaded and stays on your device. On the website, too, only the video's audio is sent to the server.

3. Why we process it

• to sign you in and provide the Service: subtitles, translation, AI montage, voice cleanup;
• to process payments, keep your balance, and email payment confirmations and fiscal receipts;
• to apply limits and prevent abuse;
• to fix errors and improve the Service;
• to send push notifications and answer requests;
• to comply with the law.

4. Who receives data

We do not sell your data. It is shared only as far as the Service needs:

• AI services: Google (Gemini), OpenAI, Microsoft Azure, ElevenLabs for audio and text processing; Anthropic for AI montage (text and frames);
• PayHelp, Click and Payme for payments and card tokens; fiscal receipts are registered in the tax authorities' system;
• Google and Apple for sign-in; Google Firebase for push notifications;
• Resend for email delivery;
• Contabo for servers and the database;
• Telegram: error reports, feedback, videos submitted as templates, and encrypted database backups are sent to our private work channels;
• government authorities, only where the law requires.

5. Transfer outside Uzbekistan

Our servers and most services in section 4 are outside Uzbekistan, including in the European Union and the United States, so your data is stored and processed abroad. The Service needs this to work. By accepting this policy, you consent to this transfer (Article 15 of the Law).

6. Retention

• Audio is deleted from our server after processing. Cleaned voice audio is kept for download for up to 1 hour.
• The main copy of videos, thumbnails and editable projects stays on your device.
• Account and usage data is kept until the purpose is achieved or consent is withdrawn.
• Payment records are kept for financial accounting and legal requirements.
• Data in backups is not removed immediately and disappears with older backups.

When you delete your account, it is closed, sign-in stops, the balance is cancelled and push tokens are deleted. Your name, former email and identifiers, payment history and deletion reason are kept for payment records, disputes and abuse prevention. To request destruction of this data too, write to us: the part the law does not require us to keep will be destroyed.

7. Your rights

Under the Law (Articles 11, 22, 24 and 30), you may:

• know whether we hold your data, what it consists of, the grounds and purposes of processing, and any transfer abroad;
• have inaccurate data corrected: this is done within 3 days of your request;
• demand temporary suspension of processing if data is incomplete, outdated, inaccurate, unlawfully obtained or not needed for the purpose;
• withdraw consent;
• object to a decision with legal effects based solely on automated processing;
• apply to the State Personalization Center under the Cabinet of Ministers of the Republic of Uzbekistan or to a court.

In the app: Profile → account card → Delete account. For anything else, write to matnlaai@gmail.com. Any refusal is sent in writing within 10 days. If you withdraw consent, the parts of the Service that depend on it may stop working.

8. Minors

For users under 18, a parent or guardian must consent to the processing of their data (Article 21 of the Law). If you know such consent was not given, write to us and the data will be deleted.

9. Security

Data travels over encrypted connections (HTTPS). Card tokens and backups are stored encrypted, with restricted access. Even so, nobody can guarantee absolute security of transmission over the internet.

10. Changes

This policy may be updated. The date of the current version is at the top of the page. We will announce significant changes in the app or on the site. If the purpose of processing changes, we will ask for separate consent.

11. Contact

matnlaai@gmail.com